Refund Policy

2Payments & Refunds

We are committed to providing exceptional home care services with honesty and transparency. This Refund Policy explains when refunds may be available, how refund requests are reviewed, and what to expect regarding payments, cancellations, and billing for services provided by My Choice Senior Care.

Refund Policy

At My Choice Senior Care, we are committed to providing compassionate, high-quality in-home care services. We value transparency and want our clients and their families to understand our refund practices before scheduling or purchasing services.

Service Payments

Payments made for home care services are subject to the terms outlined in each client’s Care Agreement. Fees may vary depending on the type of service, schedule, and level of care required.

Cancellation Policy

Clients may cancel or reschedule a scheduled visit by providing advance notice in accordance with their Care Agreement. Cancellations made with insufficient notice may be subject to a cancellation fee.

If My Choice Senior Care is unable to provide a scheduled service due to circumstances within our control, we will work with you to reschedule the service or provide an appropriate credit or refund when applicable.

Refund Eligibility

Refunds may be considered in the following situations:

A payment was processed in error.
A duplicate payment was made.
Services were paid for but could not be provided due to circumstances under our control.
A refund is otherwise required under applicable law.

Refund requests are reviewed on a case-by-case basis.

Non-Refundable Services

Refunds are generally not available for:

Services that have already been provided.
Missed appointments without the required notice.
Cancellations made outside the notice period specified in the Care Agreement.
Changes in personal circumstances after services have been delivered.

How to Request a Refund

To request a refund, please contact our office with the following information:

Your full name
Date(s) of service
Invoice or payment reference (if available)
Reason for the refund request

We will review your request and respond as promptly as possible.

Refund Processing

If a refund is approved, it will be processed using the original payment method whenever possible. Processing times may vary depending on your financial institution.

Questions

If you have any questions about this Refund Policy or your billing, please contact My Choice Senior Care through the contact information provided on our website.

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Refund Policy or how your information is collected or used, please contact us.

My Choice Senior Care
📞 Phone: (602) 962-5079
📧 Email: Support@mychoiceseniorcare.com
🌐 Website: https://mychoiceseniorcare.com/

Frequently asked questions

What services does My Choice Senior Care provide?

We offer a wide range of non-medical in-home care services, including personal care, companion care, Alzheimer’s and dementia care, respite care, post-surgery recovery care, fall prevention, specialized care, assistance with Activities of Daily Living (ADLs), veterans home care, and long-term care insurance guidance.

Who can benefit from in-home senior care?

Our services are ideal for seniors who need assistance with daily activities, are recovering from surgery, living with Alzheimer’s or dementia, managing a chronic condition, or simply need companionship while remaining in the comfort of their own home.

What is included in personal care services?

Our caregivers can assist with bathing, dressing, grooming, toileting, mobility assistance, meal preparation, medication reminders, light housekeeping, and other daily living activities that help seniors maintain their independence.

Do you provide Alzheimer's and dementia care?

Yes. We provide compassionate memory care tailored to individuals living with Alzheimer’s disease or other forms of dementia. Our caregivers focus on safety, routine, companionship, and personalized support.

Do you offer respite care for family caregivers?

Yes. Our respite care services allow family caregivers to take a break while knowing their loved one is receiving compassionate, professional care in the comfort of home.

Do you help with long-term care insurance?

Yes. Our team can help you understand your long-term care insurance benefits and determine whether your policy may help cover eligible in-home care services.

How do I get started?

Getting started is easy. Simply call My Choice Senior Care at (602) 962-5079 to schedule a complimentary consultation. We’ll discuss your needs and create a personalized care plan designed to help your loved one live safely and comfortably at home.